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General

Welcome to the PoNS Treatment™ Canada web site (the “Site”). The Site is owned by Helius Medical Technologies (Canada) Inc., (“Helius”, “we”, “us” or “our”).  This Privacy Policy is designed to tell you about our practices regarding the collection, use and disclosure of personal information on the Site.

Please read the entire Privacy Policy carefully before visiting or submitting information on the Site. This Site is intended only for use by residents of Canada who are at least eighteen years old.

Personal Information We Collect and Why

In general, you may visit the Site without providing any personal information.  However, you may choose to provide personal information in order to use certain features of the Site. By voluntarily providing and submitting personal information to us, you consent to our use of this information in accordance with this Privacy Policy. If you do not want us to collect your personal information, please do not provide it to us.

If you choose to register for our newsletter, we will ask you for your name, telephone number, email address, occupation and clinic information.  We use this information to send you our newsletter and provide additional company updates. We may also provide personal information to Authorized PoNS™ Clinics as requested by you.

If you use a feature of the Site that allows you to schedule an appointment at an authorized clinic, we will collect your name, email address, phone number(s) and any other information you may choose to provide.  We use this information, and share it with the authorized clinic, in order to schedule your appointment with the clinic.

If you submit a comment, question or inquiry through the Site, we will use the information you provide to respond to your comment, question or inquiry.

We may also use the personal information we collect for regular internal business purposes, such as maintaining business records for reasonable periods, improving our Site and our products and services, enforcing our rights and for other purposes with your consent or as permitted or required by law.

Links

This Site may provide links to various other web sites that are not related to Helius and that we do not control. When you click on one of these links, you will be transferred out of our Site and connected to the web site of the organization or company that you selected. Even if an affiliation exists between our Site and a third-party web site, we exercise no editorial authority over linked sites and we are not responsible for the privacy practices, security or the content of those other web sites. Each of the linked sites maintains its own independent privacy and/or data collection policies and procedures. If you visit a web site that is linked to our Site, you should consult that site’s privacy policy before providing any personal information.

When We Share Personal Information

We may share or disclose your personal information in the following instances:

  • To our service providers (including affiliates acting in this capacity) who perform services on our behalf as necessary to support our business. These service providers may include data hosting and processing, technical support providers.  Some of our service providers are located outside of Canada, including in the United States].;
  • To protect the personal safety of users of Helius products and services, the Site or the public;
  • In connection with the sale, assignment or other transfer of the business of this Site;
  • To authorized clinics as necessary to schedule an appointment or otherwise provide a product or service that you have requested; or
  • If required or permitted to do so by applicable laws, court orders, government regulations or authorities, including as required by foreign laws applicable to us or our service providers.

Cookies

Helius may collect certain information by automated means through the use of cookies. A “cookie” is a short piece of text that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in your browser. Helius may use cookies for remarketing or retargeting to advertise to you across the Internet via websites and ad networks such as Google Display Network and Facebook.  You may be able to set your browser to block all cookies, or to notify you before a cookie is set.  Please check your browser settings.  Note that if you block cookies you may not be able to benefit from all features of the Site.

Children

This Site is not directed to children and Helius does not knowingly solicit information from any child under the age of eighteen. We will not knowingly collect personal information via the Site from visitors in this age group.

Safeguards

We take steps to protect the personal information in our control, including by implementing physical, organizational and technological security measures that are designed to keep personal information secure and confidential.  However, no security measures can guarantee absolute security.  As a result, it is possible that personal information may be lost, stolen or accessed without authorization.

Access, Correction and Contacting Us

The file containing your personal information will be maintained on our servers or those of our service providers and will be accessible by authorized employees, representatives and agents who require access for the purposes described in this Privacy Policy.  You may request access to or correction of your personal information in our control by contact us at [insert email address or postal address].  We may take steps to verify your identity before providing access or making corrections, and your right to access and correct personal information is subject to legal restrictions.

If you have any questions or complaints about our personal information handling practices, please contact Michelle Carlisi, Corporate Marketing & Communications, at This email address is being protected from spambots. You need JavaScript enabled to view it. or 215.944.6100.

This Privacy Policy is effective as of the Effective Date below.  We may make changes to this Privacy Policy from time to time.  If we make material changes we will make reasonable efforts to notify you, including by posting the revised Privacy Policy on the Site.

Effective Date: January 13, 2020